What Information We Hold and Why We Hold It
When you open an account, we collect your name, email address, phone number and the payment method you choose — bKash, Nagad or Rocket. We record this to verify your identity and to process deposits and withdrawals through the correct wallet. Every time you log in,
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we log your device type, IP address and session duration; this helps us detect unusual access patterns and keep your account secure. If you use our live chat or email to contact support, the content of those exchanges is stored so we can follow up properly
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and track resolution. We do not sell your personal data to third parties. Payment transaction data — such as bKash sender references or Nagad confirmation numbers — is retained for the period required by our financial compliance process. You can ask us to correct inaccurate data
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or to delete your account information where no outstanding transaction or legal obligation prevents it. Availability of our service depends on local law and eligible regions; if you are accessing from Bangladesh, your data is processed under the terms described here. Data shared with payment processors
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like bKash, Nagad and Rocket is limited to what those services need to clear your transaction — nothing more.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.